Terms of service

Website

The content of oxitel.net is provided for information. Coverage, rates and service details described on the website are indicative and are confirmed in writing before any service is provided. We may change the website at any time.

Services

Voice termination, DID and related services are provided under a separate written agreement (an interconnect or service agreement) that sets out rates, billing, service levels and liability. Where these terms and that agreement differ, the agreement applies.

Account and billing

Accounts are prepaid by default. Postpaid terms may be offered after an established trading history. Rates are provided in an A-Z rate sheet and may change with notice as stated in the agreement.

Acceptable use

Customers must not send fraudulent, spoofed, illegal or abusive traffic, including traffic that violates the laws of the originating or terminating country. We may suspend routes or accounts where we detect such traffic.

Support

Our NOC is available 24/7 for interconnect and route issues. Response and resolution targets are set out in the service agreement.

Liability

To the extent permitted by law, we are not liable for indirect or consequential loss arising from use of the website or the services. Liability under a service agreement is limited as set out in that agreement.

Termination

Either party may terminate a service agreement in accordance with its terms. We may suspend or terminate access to the website at any time.

Governing law

These terms are governed by the laws stated in the applicable service agreement. Questions: sales@oxitel.net.